Long Service Award - 5 Years - Andrea Ware

SMC would like to congratulate Andrea on receiving her 5 Year Long Service Award. We look forward to presenting Andrea her 10 Year Long Service Award.

Well Done Andrea!!

ACE Bronze Presentation

ACE Management Team gratefully accepts Bronze ACE presentation

From left to right:

Carol Ross (Assessor), Mark Prattico, Gary Taverna, Damian Fruk, Maria Canning, Carol Taylor, Carmen Collinson, Steve Barakat, Marivic Cincotta, Jonathan van Beek, Anton Frackowski, Jason Grennan.

ACE Bronze awarded to SMC Melbourne

Congratulations to all team members of SMC Melbourne for a great outcome of the Bronze assessment and Silver pre-assessment.

The assessors were especially impressed with the employee engagement shown both during the presentation and the Gemba walk.

Please see some of the comments from SMC Management

David Willett - MD CES

Great work SMC! This is an outstanding achievement in such a short time.
Congratulations to all who contributed.

Max Kelsey - GM SMC

Congratulations!

Sandy Hull - SMC Commercial Manager

Well Done Everyone

I would also like to take time to thank all those involved for their hard work in the lead up to the assessment, with a special mention to those staff members who volunteered to present and did such a great job. The journey has only just begun for us now with a Silver assessment due on the 19th December. I am sure we will take what we have learned from the Bronze assessment and use for the same success in Silver.

Steve

ACE BRONZE ASSESSMENT

Friday 19th September is SMC Melbourne's ACE Bronze Assessment day.

I am sure that everybody at SMC is looking forward to this major milestone and I am positive that you will all make the assessors welcome and answer their questions to the best of your ability.

I would like to thank one and all for the hard work and dedication that I am sure will ensure that it is a successful day for us.

Thank you!

SMC CLIENT COMMENDS OPERATOR'S CUSTOMER SERVICE

SMC Melbourne has received a call from one of our Bureaus' wishing to pass on comments from a very pleased client.

The client made a point to contact the Bureau and advise that they were extremely pleased with the actioning of the alarm event and the polite and helpful manner that the operator dealt with it.

Congratulations to Andrea Ware for her professionalism and great customer service skills.

Andrea has received a letter of appreciation from management and movie tickets for 2 to enjoy.

Well done Andrea and thank you!

Team of the Quarter for Q2 - Team A

Congratulations to Team A for the great efforts in being named as the Team of the Quarter for the second time running.

The team enjoyed a sociable night out at dinner and once again it was great to see the close camaraderie evident amongst the team members.

Well Done!!

Barbeques are restarting at SMC Melbourne and will be held every second Friday morning!

Winter BBQ


When: Friday 18th 2008
Time: 06:00 - 08:00
Venue: Car park
Chefs: Steve, Maz & Jonathan

Hope to see you all there

SMC Melbourne Operators of the Quarter - Q2

Carlin Connelly - Team A

Amela Hajarevic - Team B

Christine McGrath - Team C

Dzenanna Hajdarevic - Team D



Congratulations to SMC Melbourne's Operators of the Quarter - Q2.

The above operators were nominated for Operators of the Quarter by their Supervisors and peers for their commitment and diligence to their job.

Well Done and keep up the great work!

Team Leader Appointment - SMC Brisbane

SMC would like to congratulate Garry Burke on his appointment as Team Leader for "A" team in SMC Brisbane.

Garry started as a Monitoring Operator in SMC Melbourne in October 2004 and worked his way to a position of Shift Supervisor before transferring to SMC Brisbane in January 2008.

Garry, All the best for your new position and feel sure that you can rely on the support of the team at SMC Brisbane in your new role.

Team of the Quarter Dinner - SMC Melbourne

Congratulations to Team "A" on being named as Team of the Quarter for Q1 2008. The team dinner was only able to be held at this late date due to leave requirements for the team.

It was great to be able to see the very apparent team camaraderie that was evident amongst the team members outside of the workplace.

Well done to Team "A" for all your great work. Keep it up!

HAPPY BIRTHDAY CARLIN!!

All the staff at SMC Melbourne would like to wish Carlin Connelly a very happy and eventful birthday.

All the best Carlin!

Minimum Operational Requirements (Standard Work) - SMC Melbourne

SMC Melbourne have introduced MOR's (Minimum Operational Requirements) in order to eliminate simple errors being made.

All operators are encouraged to familiarise themselves with the MOR's. The MOR's have also been placed at each workstation to assist operators.

ACE - New 5S & Safety - SMC Melbourne

SMC Melbourne will be attaining ACE Bronze status this year with a view to go to Silver. All SMC employees should by now be aware of 5S.

Be aware of your workplace - If you see something out of place advise your Supervisor or ACE pilot. If you have any questions about 5S please ask your Supervisor.

Operations Supervisor Brisbane Appointment

SMC would like to congratulate Gavin McCarthy on his recent appointment as Brisbane Operations Supervisor.

Gavin joined Chubb 1995 before joining SMC in 1997. Gavin moved to SMC Brisbane in Feburary 2002 and has previously held positions as Shift Supervisor and Senior Supervisor.

We would like to wish Gavin all the best in his new appointment and feel sure that he can look forward to your support.

LONG SERVICE AWARDS

SMC Melbourne recently had the opportunity to present Long Service Awards to the following personnel.

SMC General Manager Sue Kelsey and SMC Commercial Manager Sandy Hull were fortunately in North Melbourne to do the presentations.

Theo Kounakas - 20 Years

Jo Buchan - 15 Years

Steve Barakat - 10 Years


Marivic Cincotta - 5 Years

Krista Whiting - 5 Years

Congratulations to all recipients of their awards. It is great to know that we have such a solid base of experienced and knowledgable staff.

PULSE SURVEY 2008

I would like to thank all SMC staff who have taken the time to participate in the Pulse Survey. This was a great opportunity for you all to have a say. Well Done!!

PULSE SURVEY - Bill Brown Message

Pulse Survey is an opportunity for employees to have a voice in the company
Next week UTC Fire & Security will launch an online Pulse Survey to assess the progress we have made in responding to employee concerns since the 2007 Global Employee Survey.

The 2007 survey provided management with information on what it’s like to work at UTC Fire & Security. In reviewing and analyzing the data we decided to focus on two areas globally – ACE and Management Communications – and encouraged the regional businesses to select additional areas that were of concern locally.

In early 2006 I outlined the priorities and values for UTC Fire & Security and since then have regularly discussed these with the global management team. I expect that all employees should be able to respond positively to these basic statements:

I am aware of and understand the UTC Code of Ethics and know how to report violations.

The highest scoring category in the 2007 survey, Ethics received a 79 percent overall favorability score – a 15 percentage point increase over the 2004 Global Employee Survey Ethics score. We have made terrific progress in raising awareness and understanding of our Code of Ethics and in helping employees feel confident about reporting violations. We have 92 Business Practices Officers in the company – double the number of just 2 years ago - and UTCFS employees have completed more than 100,000 on-line training courses since the beginning of last year. There should be no reason why 100 percent of employees are not aware of the Code of Ethics.

EH&S practices are considered a priority and are an important part of my everyday work.

We have made remarkable progress in making UTCFS a safer place to work for employees. Since the acquisition of Kidde in 2005, our accident rate has plummeted by 80 percent and our safety record has become a great source of pride for our company. We have invested millions of dollars in personal protective equipment, safer vehicles, factory improvements and employee training, and I hope our progress and our investments are well-recognized by employees.


My supervisor considers ACE a priority and we use ACE to make our processes more efficient.

In the 2007 survey 44 percent of employees responded favorably to questions on ACE. Since then we have dramatically increased investments in ACE and now have 54 ACE coordinators – 4 times the level of just a year ago - and more than 610 ACE pilots worldwide. In addition to adding resources, we’re training people and by the end of 2008 nearly 7000 employees will have been to Ito University or participated in an ACE webinar. We’ve seen that ACE drives real improvements in productivity, quality and financial performance. ACE tools can eliminate the waste of time, money and material that results from inefficient processes – and allow employees to focus on more productive, and more fulfilling, value-adding activities. I am confident that with the right focus we can achieve our commitment of 25 percent of our sites Silver or Gold by the end of 2008 and 50 percent by 2009.

I receive regular communications from Management on the company’s performance, direction and values.

Only 47 percent of employees scored Management Communications favorably in the 2007 survey. Since then every business leader has been asked to conduct Quarterly Briefings for Employees to communicate the company’s values, priorities and performance. We have launched awareness campaigns on Safety First and the Code of Ethics. Year-to-date we have published 229 news items on the company INTRALERT and we have ~35 local newsletters published around the globe to inform those who don’t have access to the company network.

Most importantly the survey is an opportunity for employees to have a voice in the company. It provides employees with an opportunity to give candid feedback on what is going well and areas that can be improved, so that we can make UTC Fire & Security the best place in the industry to work.

I look forward to hearing your opinions.
Sincerely,
Bill BrownPresident, UTC Fire & SecurityMay 5, 2008

SMC MONITORING BUZZ

Welcome to the new SMC Monitoring Buzz

We are always looking for new ways to communicate with our valued staff members and trust that staff will find the blog both informative and user friendly.

The blog is available for viewing over the internet so staff should be able to access from the internet terminal provided in the Monitoring Centres and also from home should they wish.

Please keep in mind that this is for your information and feel free to approach any Management staff if there is an item that you would like posted on the blog

Steve Barakat