ACE Bronze Presentation

ACE Management Team gratefully accepts Bronze ACE presentation

From left to right:

Carol Ross (Assessor), Mark Prattico, Gary Taverna, Damian Fruk, Maria Canning, Carol Taylor, Carmen Collinson, Steve Barakat, Marivic Cincotta, Jonathan van Beek, Anton Frackowski, Jason Grennan.

ACE Bronze awarded to SMC Melbourne

Congratulations to all team members of SMC Melbourne for a great outcome of the Bronze assessment and Silver pre-assessment.

The assessors were especially impressed with the employee engagement shown both during the presentation and the Gemba walk.

Please see some of the comments from SMC Management

David Willett - MD CES

Great work SMC! This is an outstanding achievement in such a short time.
Congratulations to all who contributed.

Max Kelsey - GM SMC

Congratulations!

Sandy Hull - SMC Commercial Manager

Well Done Everyone

I would also like to take time to thank all those involved for their hard work in the lead up to the assessment, with a special mention to those staff members who volunteered to present and did such a great job. The journey has only just begun for us now with a Silver assessment due on the 19th December. I am sure we will take what we have learned from the Bronze assessment and use for the same success in Silver.

Steve

ACE BRONZE ASSESSMENT

Friday 19th September is SMC Melbourne's ACE Bronze Assessment day.

I am sure that everybody at SMC is looking forward to this major milestone and I am positive that you will all make the assessors welcome and answer their questions to the best of your ability.

I would like to thank one and all for the hard work and dedication that I am sure will ensure that it is a successful day for us.

Thank you!

SMC CLIENT COMMENDS OPERATOR'S CUSTOMER SERVICE

SMC Melbourne has received a call from one of our Bureaus' wishing to pass on comments from a very pleased client.

The client made a point to contact the Bureau and advise that they were extremely pleased with the actioning of the alarm event and the polite and helpful manner that the operator dealt with it.

Congratulations to Andrea Ware for her professionalism and great customer service skills.

Andrea has received a letter of appreciation from management and movie tickets for 2 to enjoy.

Well done Andrea and thank you!

Team of the Quarter for Q2 - Team A

Congratulations to Team A for the great efforts in being named as the Team of the Quarter for the second time running.

The team enjoyed a sociable night out at dinner and once again it was great to see the close camaraderie evident amongst the team members.

Well Done!!

Barbeques are restarting at SMC Melbourne and will be held every second Friday morning!

Winter BBQ


When: Friday 18th 2008
Time: 06:00 - 08:00
Venue: Car park
Chefs: Steve, Maz & Jonathan

Hope to see you all there

SMC Melbourne Operators of the Quarter - Q2

Carlin Connelly - Team A

Amela Hajarevic - Team B

Christine McGrath - Team C

Dzenanna Hajdarevic - Team D



Congratulations to SMC Melbourne's Operators of the Quarter - Q2.

The above operators were nominated for Operators of the Quarter by their Supervisors and peers for their commitment and diligence to their job.

Well Done and keep up the great work!